A clearer roadmap for you.

A better experience for your customers & employees.

I am passionate about helping businesses unlock the full potential of their customer experience programs. I remove the guesswork out of what to do next so you can:

Keep more of your best customers
Attract more like them
Meet your objectives and KPIs

Sandra Greene, CCXP

President & Chief Strategist

Board Member: CXPA Canada and CXPA Toronto

Get in Touch

Sandra Greene is a truly gifted Customer Experience (CX) professional. I’ve had the pleasure of working with Sandra on a number of journey mapping projects - her expertise in persona development, journey mapping, & root cause analysis is exceptional, as are her skills in marketing & communications. Sandra is strategic, flexible, creative, & she’s just so incredibly lovely!”

Kelly Massey, Manager of Customer Experience, Wawanesa Insurance

“I’d recommend Sandra to anyone needing fresh eyes on their business.”

— Mike Brown, President, Bounteous Canada

Services That’ll Wow You.

I help you see your customers by creating data-driven customer profiles so you can find more of them, improve loyalty with the ones you have, and impress the heck out of them by speaking their language.

Know Your Customers Better.

We peer into their inner worlds and wants. We journey through their thoughts — before, during and after they do business with you. You’ll learn where you’re crushing it, and discover your greatest opportunities.

See Through Your Customers' Eyes.

“With a passion for her craft and an energy that is infectious, Sandra is a change agent wherever she goes.”

— Alexis Zamkow, Digital Strategy & Innovation Lead, IBM

I help you pinpoint loyalty-building opportunities to make your company invaluable to your customers, so you can spend your money where it counts most.

Keep More Customers Happy.

"I cannot imagine getting this far on our loyalty program launch without Sandra (and she’s fun to work with to boot)!"

— Cathy Whelan Molloy, as CMO, Second Cup

I love facilitating ongoing Dialogue Series with Employees (or other groups). This proven Voice of the Employee (VOE) method uses virtual or in-person techniques to gather anonymized feedback. Participants provide candor without risk of consequences and clients get the answers they need. It’s a win-win!

Thank you so much for your leadership and relentless .... we will get it done, no matter what, spirit. The team would not have gotten through it without you!

Duncan Bruce, President, and Chief Executive Officer of Publicis Canada

Check out my Blog:

Flip the Script - Embrace the "1st Pancake Paradigm" in Journey Mapping

Flip the Script - Embrace the 1st Pancake Paradigm: in Journey Mapping

Customer journey mapping is a proven tool for businesses to visualize and understand the end-to-end experiences of their customers. When done right, they uncover pain points, highlight opportunities for improvement, and ultimately enhance customer satisfaction and loyalty. Do most companies do it perfectly right out of the gate? The short answer is “no”, and that’s ok. Let me explain.

How Professional Services Providers Can Delight Customers & Deepen Relationships

How does the pandemic affect your personas and journey maps?

Uncover 7 Crucial Insights With Journey Maps

Let’s chat about how I can help you make a BIG impact!

Want to elevate your customer and employee experience strategies? Well, that’s my passion. I empower my clients to drive impactful change with over 25 years of hands-on consulting assignments and certification as a Customer Experience Professional (CCXP). Clients find my proven techniques and deep expertise a breath of fresh air.

Get in touch and let's see how we can move the needle and achieve your goals together.

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